# 8: Front Desk Questions: Museums
# 8: FRONT DESK QUESTIONS:
Who is Guest Services? Definition of guest services: At its core, guest services refer to the provision of assistance, support, and care to guests or customers. It involves going above and beyond to create a positive experience throughout their interaction with a business. Whether it’s greeting guests at the front desk, resolving inquiries, or anticipating their needs, guest services encompass a wide range of activities.
This part is meant for guests who have their car parked but need to get tickets or more information. Some of these are good to search for online as it saves you time at the desk.
1. Does your museum have an all access ticket? An all access ticket or a flat rate ticket is where you pay only one price to see all that the museum has to offer.
2. Do you have any special exhibitions? A special exhibition is a temporary work of art and or whole gallery full of special art on lone. This is not part of the museum’s permanent collection.
3. What do you think I should see from the permanent collection? Staff most times will be happy to suggest something popular that visitors enjoy.
4. Go to the movies! Ask about how to get more information on films and see an interesting film at the museum. A science museum is a good place to for kids to see shark movies on the big screen in 3D.
5. Do you have any discounts? Ask about the discounts for teachers, military and the elderly. If you are a docent, ask about reciprocal advantages.
6. Ask for a wheelchair for your group. Need a wheelchair let gest service and or security know, and you are good to go. Ask about charging an electric wheelchair in the museum if that is what you need. Need to charge your phone visit the café, or the library.
7. Where are the kid’s activities today? And are they free? Most museums have kids activities especially on a “free day”.
8. What day and time (if it applies) are your free day? Most museums have a free admission day.
9. Strollers for baby and children: What can I bring? What should I put back in the car? It might be tough to understand museum rules on this one but please follow them. The museum website should have more information or ask to see the back of map. Most museum maps should have rules on the back.
10. Ask any question on a medical need or situation: Like lights and seizures for example. Or alternate paths for the elderly with less walking.
Need tickets now and did not get them online? That is ok. See if they have a kiosk. They look kind of like an ATM machine. You do not have to be a member to print out tickets from here. Ask staff for help. If the machine is not working, get tickets at the front desk.
Want more info on who Guest Services is? Check out this post.
Source: https://chatableapps.com/technology/the-ultimate-guide-definition-of-guest-services-and-why-it-matters/
